Have you ever experienced a time where you want to go to your favorite website only for it to return an error message that states ‘website unavailable’? That is one of the most frustrating events that can happen to an internet user and as a website owner, it is your responsibility to use whatever means necessary to ensure that your audience or customers are not going to experience that at all.

Now, a good web hosting company will pretty much solve nearly all of the problems with regards to website uptime but what is the deal with 99% website uptime, especially that some companies offer certain guarantees? If you are interested to know, do read the rest of the article to find out what it actually means.


What Does 99% Website Uptime Mean?

If you look for a top hosting company, you will usually find the 99% website uptime marketing spiel that they use to entice you to sign up.

What this means is that (theoretically) your website should be up and running almost all of the time. What you do not know is that if you read the service level agreement, that guarantee actually refers to ‘network’ uptime and not your website being up and running. What’s the difference?

Well, network uptime is a term that is used to refer to a hosting provider’s servers being connected to the internet for a set amount of time. If they promise 99% uptime guarantee, then that means that their servers (again, theoretically) would rarely lose internet connectivity, thus they are able to help websites stay up and running on that front alone.

Now, that is actually quite misleading. Network uptime and website uptime are two completely different things. Sure, network uptime may affect website uptime, but there are also other factors that may lead to website downtime as well.

Things like hacking attempts DDoS attacks, huge spikes in internet traffic, and issues with cybersecurity (among many others) can possibly put your website down and become inaccessible until the issues are resolved.

So, does this mean that you shouldn’t trust your hosting provider? No, not necessarily. However, you are going to have to settle with a company that does have a proven record for website uptimes.

How to Verify What They Say?

So, how exactly do you verify your hosting provider’s website uptime guarantee? Well, with the use of server monitoring tools, of course.

To the uninitiated, server monitoring tools will just help you know if your web hosting provider’s servers are still up and running, therefore, allowing you to know if your website is also up and running as well.

There are free versions that you can use and that is more than enough to verify your company’s statement regarding this topic.

Furthermore, you can also look at different online forums to help you know what other people are saying about a particular company’s track record, specifically, focusing on their service uptime track records.